DOWNPAYMENT:
– 50% Down payment is required to secure a schedule. Bookings without down payment will automatically cancel within 24 hours.
– Down payment is non-refundable.
STUDIO RULES:
– The photo shoot will start and end base on the scheduled time. Choosing of photos after the shoot is included on the allotted time. (45 mins. Photography Time, 15 mins. Choosing of Photos).
– Any damages in the studio caused by any participant will be charged min. of P500. In case any equipment is damaged (cracked/scratched/peeled/wetted/dropped) due to negligence or reckless acts, the client is obliged to replace the exact equipment.
– You will receive emails and SMS reminders 3 days ,24 hours and 1 hour prior to your scheduled appointment. Please ensure to make a note of your designated time and date, as we will adhere to the booking details provided in your confirmed reservation. Should there be any inaccuracies in your booking information, please notify us promptly.
– We kindly request that you arrive at the studio 10 minutes before your scheduled time.
– Printed/Hard Copies and Raw/Unedited Photos are not included on the packages. A separate payment is required.
-Due to the limited capacity of our memory cards, unselected photos that were not claimed will be deleted after 7 days.
– Downgrading of package selected on the day of the booked date is not allowed.
– We reserve the right to refuse service to rude customers.
– Pets are not allowed due to building rules. (Davao Branch)
RESCHEDULE:
– If you need to reschedule, you are welcome to do so FREE of charge as long as it’s at least 3 days before your booked date. However, if you book within 1-2 days of the desired date, we regret to inform you that free rescheduling is no longer available. Additionally, please note that you can only reschedule once.
– In case you missed your appointment, it will be considered “No Show” and “Cancelled” and there will be no rescheduling or refunds that will be granted (as stated on “Downpayment Clause”).
– In case of emergency or if the client can’t come to the studio due to uncontrollable natural phenomenon (flood, heavy rains, earthquakes), rescheduling for free is allowed.
– In case of last-minute rescheduling or if you wish to reschedule beyond the free rescheduling period, a 30% rescheduling fee will be charged.
– If the client requests for a reschedule on the same day of the scheduled shoot, he/she must pay the balance plus 30% fee (30% of Down payment) before being granted a reschedule.
– Rescheduling on your own is not allowed. Doing so will forfeit the down payment and the schedule will be canceled. Please contact our representative if you want to request for rescheduling.
PHOTO SUBMISSION
– Enhanced digital copies will be sent within 2-3 days enhanced photos
– Our photo enhancement service focuses on improving the overall quality of your images. It includes essential adjustments such as light and color correction, blemish removal, alignment, and general clean up to enhance the appearance of the photos. However, please note that we do not offer extensive editing services such as background removal, photo manipulation, face and body contours, or object addition or removal. Our goal is to provide you with a polished and refined version of your original images without major alterations.
– Photos will be uploaded in Google Drive. We will send a google drive link to our conversation in Messenger.
– For additional photos requested, delivery may take a little bit longer.
– For rush editing, additional charge will apply. Verbal requests for rush editing is not guaranteed. Rush requests will be sent within the day or the next morning in-case you had your photo shoot in the afternoon.
– Raw/Unedited photos are not included on the packages, separate payment is required if requested. In case you uploaded a raw/unedited image on your social media, please do not tag or mention our page.
– Download your photos as soon as you receive them. We have a routine of cleaning up our hard drives and Google Drive every 30 days. So, to be on the safe side, we’ll be deleting any raw photos that are older than 30 days. Better grab them while you can!
HAIR & MAKEUP SERVICE POLICY
– Our HMUA services are provided by a third-party service provider. A 50% down payment is required to secure an appointment.
– Down payments are non-refundable. In the event of cancellation or rescheduling, the down payment will be forfeited. A new schedule will require a new down payment.
– Please inform us in advance of any allergic reactions to specific products so that the makeup artist can prepare an alternative.
– If you have specific inspirations or sample makeup looks (pegs), please notify us in advance.
-Use only shampoo and avoid conditioner on your hair.
– Refrain from getting eyelash extensions and lash lifts before the appointment.
– Avoid facial treatments or rejuvenating procedures at least 1 week before the scheduled appointment.
– We kindly request that you arrive on time to avoid delays.
